Ships and returns
Shipping & Delivery
Shipping Times and Costs
US Orders:
We offer free shipping for all orders with addresses within the United States, including Puerto Rico using UPS. Please note we do not ship to PO boxes or shipping/freight forwarders.
UPS Ground: Free shipping over a $250.00 purchase
UPS Next Day Air: $50
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number. Please reach out to our team at info@vielorie.com within 72 hours upon the date of delivery for any issues with your shipment or item received.
Taxes and Duties
For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, New Jersey, New York, North Carolina, Texas, Ohio, Oklahoma, Pennsylvania, Virginia, Washington, Wisconsin
Returns & Exchanges
Return Policy
We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase.
All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
VIE LORIE reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.
Returning Your Order
US Returns:
Once you have submitted a return request, you will be provided with a complimentary shipping label and return authorization available via email or download at the time of the request with detailed return instructions. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.
Damages
If you are worried that an item you received may be damaged or defective, please email info@vielorie.com with your order number and a short description of the issue. Please also include photos so we may better assist you.